Test your agent
Test your agent
Chat or talk with the agent in your browser before any customer does.
- Open the agent from Agents and go to its Test tab.
- Type a message as a customer would, for example “Where is my order 4521?”, and press Enter.
- To talk instead, switch Voice on, press the microphone and speak; press stop when you are done. The agent answers in its own voice, as on a phone call.
- Choose Phone call or Chat to test the agent as it behaves on that channel, and optionally fill in Caller number to test how it treats a returning caller.
- Notes under a reply tell you what would happen for real, for example “On a call, the agent would hang up here” or that the caller would be connected to a person.
- Speech in a voice test uses credits, like a call.
- The browser only allows the microphone on a secure (https) address. You can still type and hear the replies.
Webhooks are really called during a test. Use test data, or point the webhook at a test system.
Questions you check often are worth saving as Tests, so you can re-run them all after each change. See Tests and Compare.