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E-commerce and D2C

Confirm COD orders and answer “where is my order?” automatically

Unconfirmed cash-on-delivery orders turn into returns, and “where is my order?” fills your support inbox. A Lipivo agent calls to confirm COD orders, answers order questions on WhatsApp, calls and your website, and handles returns and exchanges, in the customer's language.

Start freeTalk to sales

Free credits to start. No card required.

What the agent does

  • Calls each new COD order to confirm it and the address, and updates the order in your store.

  • Answers order-status questions on WhatsApp, calls and web chat, looking up the order in your store.

  • Handles returns and exchanges within your policy, and asks your team to approve refunds before they run.

  • Thanks customers on WhatsApp when an order arrives, and tells them the delivery date.

  • Collects feedback after delivery.

Connects to your store

Triggers start the agent when your store sends an event, like a new order from Shopify. Webhooks, apps and MCP tools let it read and update orders in your store or your own systems.

A COD confirmation call

Example
Agent

Hi Priya, this is Kavi Store. You ordered a cotton kurta for ₹1,299, cash on delivery. Shall I confirm it?

Customer

Yes, but please deliver to my office address.

Agent

Sure. Please tell me the office address.

Customer

4th floor, Prestige Tower, MG Road, Bengaluru 560001.

Agent

Confirmed: delivery to 4th floor, Prestige Tower, MG Road, Bengaluru 560001. You'll get the tracking link on WhatsApp.

An example, not a real customer.

Questions and answers

Yes. A trigger starts the agent when your store sends a new order, and the agent calls to confirm within the hours you choose.

Yes. Shopify can send order events to the agent's trigger URL, and the agent can look up and update orders through your store's API.

It can start them, and you can require a person to approve each refund before it runs.

Yes. The same agent answers on WhatsApp, calls and your website chat.

You pay in credits (1,000 credits = ₹1) for the agent's replies on our AI models and for the speech it speaks and hears. For example, a 3-minute call with 10 replies on GPT-4.1 nano costs about ₹10. On your own OpenAI, Claude or Gemini key, you pay only for the speech. Phone minutes are billed by your own phone provider. Every account starts with free credits and no card. See pricing.

Set it up

Triggers: jobs the agent does by itself →

Have the agent run a task on a schedule, every few minutes, or when another system calls its URL.

WhatsApp →

Let the agent chat with customers on your WhatsApp Business number.

Approvals →

Say yes or no to actions that need a person first, like refunds or cancellations.

Webhooks: actions in your systems →

Let the agent look things up and take actions: orders, bookings, CRM, tickets and payments.

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Try it with free credits today.

Start from a template, talk to your agent in the browser, and test it end to end before it talks to a single customer.

Start freeSee pricing