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Conversational IVR

An AI IVR your callers can just talk to

Nobody likes “press 1 for English, press 2 for Hindi”. With a Lipivo agent on your number, callers say what they need in their own words and language. The agent answers, looks things up, takes the action or sends the call to the right team, with no menu to remember.

Start freeTalk to sales

Free credits to start. No card required.

Why replace a menu IVR

  • Callers explain in one sentence instead of pressing through levels of menus.

  • Most questions get answered on the call, so fewer reach your team.

  • The language is detected from what the caller says: no language menu.

  • Calls that need a person are transferred with the reason already known.

What the agent can do on the call

  • Answer from your documents, FAQs and web pages.

  • Look up balances, orders, tickets and bookings through your APIs, and make changes like rescheduling.

  • Follow fixed procedures you write in plain words, or as steps: ask, call an API, tag, transfer or hang up.

  • Send the caller a WhatsApp message with a link or summary.

For developers

Building your own IVR? The voice API gives you streaming text to speech and speech to text in 12 languages, with Python and JavaScript SDKs and signed webhooks.

Questions and answers

An AI IVR, or conversational IVR, replaces a keypad menu with a voice AI agent: callers say what they need, and the agent answers, acts or routes the call.

Yes. Procedures and workflows can transfer the call to numbers you choose, and hand-offs can pass the conversation to another agent.

Agents can ask callers to press 1 or 2 to rate the call at the end. Everything else is spoken.

You connect a number you already have, or buy one, from Twilio, Exotel or Vobiz, and paste its keys into the dashboard. The agent answers calls on it and can place calls from it. Calls go out from your own number with your own provider.

You pay in credits (1,000 credits = ₹1) for the agent's replies on our AI models and for the speech it speaks and hears. For example, a 3-minute call with 10 replies on GPT-4.1 nano costs about ₹10. On your own OpenAI, Claude or Gemini key, you pay only for the speech. Phone minutes are billed by your own phone provider. Every account starts with free credits and no card. See pricing.

Set it up

Procedures: fixed rules →

Make the agent follow exact steps for certain requests, written in your own words or as fixed steps.

Flow: steer conversations on a canvas →

Split a conversation into stages, each with its own instructions and tools, connected by conditions.

Hand-offs between agents →

Let one agent pass a conversation to another, like a front desk sending callers to Sales or Billing.

Phone calls: connect a number →

Bring a Twilio, Exotel or Vobiz number; the agent answers calls on it and can place calls from it.

Related

AI receptionist →

An AI receptionist for clinics, offices and shops: answers every call in the caller's language, books appointments and passes urgent calls to your team.

AI calling agent →

An AI calling agent that answers and makes phone calls on your Indian number, in Hindi, English and 10 more languages, within TRAI calling hours and DND rules.

Voice AI agent →

Build a voice AI agent that talks to customers on phone calls, WhatsApp and your website in 12 Indian languages, and acts in your CRM, calendar and apps. Start free.

12 Indian languages →

AI agents and a voice API in Hindi, English, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Punjabi, Odia and Assamese.

Try it with free credits today.

Start from a template, talk to your agent in the browser, and test it end to end before it talks to a single customer.

Start freeSee pricing