Cancellation and refund policy

1. Try before you pay

Every new account starts with free credits and no card, so you can build an agent, test it and hear it speak before you buy anything.

2. Plans

• Plans are paid in advance, monthly or yearly. A yearly plan costs ten months.
• You can change plan at any time. Moving up takes effect at once and adds the new plan's credits. Moving down takes effect at the start of your next billing period.
• Credits included in a plan are for that billing period.

3. Cancelling

You can cancel a plan from the dashboard, or by writing to us, at any time. Your plan and its credits stay active until the end of the period you have paid for, and it does not renew after that.

4. Refunds

• Yearly plans: cancel within 14 days of payment and we refund the unused months, less the value of any credits used beyond one month's allowance.
• Monthly plans: not refunded once the period has started, since credits are available at once.
• Credit packs: refundable within 14 days of purchase if none of the pack's credits have been used.
• Duplicate or mistaken charges, and charges for a service we failed to provide, are always refunded in full.
• Usage that breaks the Acceptable use policy, and accounts closed for that reason, are not refunded.

Approved refunds go back to the original payment method within 7 to 10 working days. GST is refunded together with the amount it was charged on.

5. How to ask

Write to contact@lipivo.com from your account's email, with the invoice number and the reason. We reply within 2 working days.