Acceptable use policy

1. Why this policy exists

Realistic AI voices and automated callers can help millions of people get things done in their own language. They can also be used to deceive. This policy sets out what you may not do with Lipivo. It is part of our Terms of service and applies to every account, agent, API key and teammate.

2. No fraud or deception

• Asking for OTPs, PINs, CVVs, passwords or card numbers, or for remote-access apps to be installed.
• Impersonating a bank, government body, police, courier, telecom company or any other person or organisation, including "digital arrest" and KYC-expiry scams.
• Lottery, prize, job, loan or investment scams, and fees for something that does not exist.
• Hiding that a caller is an automated agent when a person asks, or where the law requires you to say so.

Lipivo checks prompts, procedures, agent replies and speech API text for known scam scripts and refuses them. Repeated refusals lead to automatic suspension.

3. Voices and consent

• Clone a voice only with the clear, recorded consent of the person it belongs to, through Lipivo's consent check.
• Do not clone or imitate public figures, politicians, celebrities or anyone else without their permission, or make audio that puts words in a real person's mouth to mislead.
• Do not use generated speech for political campaigning that hides its origin, or to interfere with elections.

4. Calling and messaging responsibly

• Follow TRAI rules: call only between 9 am and 9 pm India time, respect the National Do Not Call registry, and have consent for promotional calls.
• Honour opt-outs at once: add anyone who asks not to be called to your do-not-call list.
• No spam, robocalling of bought or scraped number lists, or harassment, including aggressive or threatening debt collection.
• Follow WhatsApp's Business and Commerce policies when your agent uses WhatsApp.

5. Harmful content

• Hate speech, threats, or content that promotes violence or discrimination based on religion, caste, gender, ethnicity, disability or other protected traits.
• Sexual content involving minors, in any form. We report it to the authorities.
• Content that infringes copyright or other intellectual property rights.
• Selling or promoting illegal goods or services, or anything else unlawful in India or where your callers are.

6. High-risk uses

Agents must not make final decisions about people's health, credit, insurance, employment, housing or legal status without a person reviewing them. Emergency services must not depend on an agent. If you work in a regulated sector (banking, insurance, healthcare), you are responsible for meeting your regulator's rules.

7. Protecting the platform

• No attempts to get around safety checks, rate limits, spending limits or billing.
• No probing, scanning or attacking Lipivo, its users or the services agents connect to.
• No sharing accounts or API keys outside your organisation, or creating accounts to evade a suspension.

Found a security issue? Tell us at contact@lipivo.com and give us time to fix it before you share it.

8. Enforcement

We may refuse requests, pause agents or campaigns, revoke keys, or suspend or close accounts that break this policy, and report illegal activity to the authorities. Where we reasonably can, we warn you first.

9. Reporting misuse

Heard a voice or received a call you think misused Lipivo? Report it here; you do not need an account. Include the time of the call and the number that called, or the request id in the audio, if you have them. You can also write to contact@lipivo.com.