A WhatsApp AI agent that answers every customer, in their language
Connect your WhatsApp Business number and a Lipivo agent replies to every message: it answers from your documents, looks up orders, books appointments and sends follow-ups. Your team sees every chat and can take one over at any moment.
Free credits to start. No card required.
What it does on WhatsApp
Replies at once, day and night, in the customer's language: English, Hindi and ten more Indian languages, in their script or in Latin letters.
Answers from your documents and web pages, and looks up orders, tickets and bookings in your systems.
Books, reschedules and cancels appointments against your calendar.
Asks a person to approve sensitive actions, like a refund, before they run.
Calls and WhatsApp together
During a phone call, the agent can send the caller a WhatsApp message: a link, an address, a summary.
A WhatsApp chat picks up where the call left off.
Workflows mix calls, WhatsApp messages and emails over days, using approved WhatsApp templates for people who have not written in the last 24 hours.
Your team stays in the loop
Live chats show in the Inbox, where anyone on your team can take over and hand the chat back.
Every chat is in Conversations, with its transcript, the actions taken and, if you switch it on, sentiment and outcome.
Triggers send messages on events, for example thank a customer on WhatsApp when a Shopify order arrives.
Set up in minutes
You need a WhatsApp Business number on Meta WhatsApp Cloud or Twilio. In the dashboard, click Connect a number, pick the agent and paste the keys, then paste our webhook URL into the Meta or Twilio console. The WhatsApp guide shows each step.
A WhatsApp chat about a return
Hi, I want to return the shoes from order 7731, wrong size.
Sorry about that. Order 7731 is within the 7-day return window. Would you like an exchange for another size, or a refund?
Exchange for size 9 please.
Done. A pickup is booked for tomorrow between 10 am and 2 pm, and size 9 will ship once it's picked up.
Questions and answers
A WhatsApp Business number on Meta WhatsApp Cloud or on Twilio. You paste its keys into the dashboard and our webhook URL into the Meta or Twilio console.
Yes. Live chats appear in the Inbox, where your team can take over a chat and hand it back to the agent.
Yes, through workflows. WhatsApp needs an approved template to message someone who has not written in the last 24 hours.
Yes. Customers can type in Hindi, Hinglish in Latin letters, English or another supported Indian language.
Chats use credits for the agent's replies on our AI models, or nothing for the model if you use your own AI key. WhatsApp's own message charges are billed by Meta or Twilio. Every account starts with free credits. See pricing.
Set it up
Related
Try it with free credits today.
Start from a template, talk to your agent in the browser, and test it end to end before it talks to a single customer.