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Clinics and hospitals

An AI receptionist for clinics and hospitals

Patients call to book, change and ask, often all at once. A Lipivo agent answers every call and WhatsApp message in the patient's language, books appointments with the right doctor, sends reminders, and passes anything medical or urgent to your staff.

Start freeTalk to sales

Free credits to start. No card required.

What the agent does

  • Books, reschedules and cancels appointments in your calendar or hospital system.

  • Answers questions about doctors, timings, fees, location and preparation for tests, from your documents.

  • Calls or messages patients the day before to confirm, and offers another slot if they can't come.

  • Sends booking details and directions on WhatsApp.

  • Transfers urgent calls to your staff at once.

Safe for patients

  • Guardrails keep the agent to bookings and general information, and stop it giving medical advice.

  • Personal data can be hidden in its replies, and call recordings are not stored.

  • Hosted in India on AWS (Mumbai), with conversation logs kept for 90 days unless you delete them sooner.

A reminder call the day before

Example
Agent

Namaste, this is City Hospital. A reminder of your appointment with Dr. Mehta tomorrow at 10:30 am. Will you be able to come?

Customer

Actually no, can I come on Thursday?

Agent

Dr. Mehta has Thursday at 11 am or 4 pm. Which one?

Customer

11 am.

Agent

Moved to Thursday at 11 am. I've sent the new details on WhatsApp.

An example, not a real customer.

Questions and answers

Yes. Connect your calendar or hospital system and the agent books, reschedules and cancels with the doctor the patient asks for.

Not if you don't want it to. Guardrails keep it to the topics you allow, and it can hand medical questions to your staff.

Yes. Workflows call or message patients before their appointment and reschedule if needed.

In India, on AWS (Mumbai). Call recordings are not stored, and conversation logs are kept for 90 days unless you delete them sooner. See trust & safety.

You pay in credits (1,000 credits = ₹1) for the agent's replies on our AI models and for the speech it speaks and hears. For example, a 3-minute call with 10 replies on GPT-4.1 nano costs about ₹10. On your own OpenAI, Claude or Gemini key, you pay only for the speech. Phone minutes are billed by your own phone provider. Every account starts with free credits and no card. See pricing.

Set it up

Guardrails: safety rules →

Topics to refuse, blocked words, hidden personal data, reply length and keeping instructions private.

Workflows: follow-ups over days and channels →

Call, WhatsApp, email, wait and have an agent do a task, step by step for each person.

Phone calls: connect a number →

Bring a Twilio, Exotel or Vobiz number; the agent answers calls on it and can place calls from it.

Integrations, AI model keys and MCP servers →

Connect apps, bring your own AI provider key, and give agents tools from any MCP server.

Related

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Education →

An AI agent for schools, colleges and coaching centres: answers admission enquiries on calls and WhatsApp, calls back leads and sends fee reminders.

Try it with free credits today.

Start from a template, talk to your agent in the browser, and test it end to end before it talks to a single customer.

Start freeSee pricing