Phone calls: connect a number
Phone calls: connect a number
Bring a Twilio, Exotel or Vobiz number; the agent answers calls on it and can place calls from it.
- Buy a number from your telephony provider (Twilio, Exotel or Vobiz) if you do not have one.
- Go to Phone Numbers and click Connect a number, or open the agent's Numbers & channels tab and click Connect a number or channel.
- Pick the provider and the agent that answers, and paste the provider's keys. Where to find them is shown next to each field.
- Copy the webhook URLs we show into the number's settings in your provider's console (for Twilio: Number → Voice configuration; for Vobiz: the number's application Answer and Hangup URLs).
- Call the number to try it.
To call people from the number, use Outbound for a list or a Workflow for follow-ups. Calls you place yourself through the provider's API can use the outbound webhook URL shown on the connection.