Agent analytics
Agent analytics
How many conversations, how long, how they ended, where they came from and what callers thought.
Open the agent and go to Analytics. Choose 7, 30 or 90 days.
- Conversations, average length and messages.
- Callers who said it helped: from the press-1-or-2 question (switch it on in Behaviour).
- With a problem: replies where the AI failed or a webhook error reached the caller, and guardrail hits.
- Conversations per day, how they ended (the agent ended it, handed to a person, the caller left) and which channels they came from.