Conversations and insights
Conversations and insights
Read every call and chat with its transcript, the webhooks called, sentiment and outcome.
- Filter by agent, channel and sentiment, or search by caller.
- Open a conversation for the full transcript, the webhooks the agent called and their results, its cost, the caller's rating and any problems.
- With Sentiment and topic on (agent Behaviour), each ended conversation gets a sentiment, topic, outcome (resolved, follow-up, unresolved) and a one-line summary.
- Conversations are kept for 90 days by default; change it under Settings → data.