How to use Lipivo

How Lipivo works

Agents, channels and credits in two minutes, and how to find your way around the dashboard.

Create an agent

Describe your business and get a draft agent, start from a template, or begin with a blank one.

Test your agent

Chat or talk with the agent in your browser before any customer does.

Put your agent live

A checklist from draft to answering real customers.

The dashboard

Your agents, credits, conversations and costs over the last 30 days.

Prompt, first message and AI model

Write the agent's instructions, what it says first, and pick the AI model it runs on.

Behaviour: tone, interruptions and calls

How the agent talks, how it handles interruptions and silence, call limits, memory and pronunciation.

Knowledge: documents and web pages

Give the agent your price lists, FAQs and policies so it answers from them instead of guessing.

Webhooks: actions in your systems

Let the agent look things up and take actions: orders, bookings, CRM, tickets and payments.

Procedures: fixed rules

Make the agent follow exact steps for certain requests, written in your own words or as fixed steps.

Flow: steer conversations on a canvas

Split a conversation into stages, each with its own instructions and tools, connected by conditions.

Hand-offs between agents

Let one agent pass a conversation to another, like a front desk sending callers to Sales or Billing.

Guardrails: safety rules

Topics to refuse, blocked words, hidden personal data, reply length and keeping instructions private.

Voices and voice cloning

Pick the voice your agent speaks in, or clone one from a consented recording.

Versions: undo a change

Every change to an agent is saved. Compare versions and restore an earlier one.

Phone calls: connect a number

Bring a Twilio, Exotel or Vobiz number; the agent answers calls on it and can place calls from it.

WhatsApp

Let the agent chat with customers on your WhatsApp Business number.

Telegram, Slack, Freshdesk, Intercom and your own app

Answer in chat apps and help desks, or in your own app through the custom API.

Website chat widget

Add a chat bubble to your website that talks to your agent.

Outbound calls to a list

Have an agent call a list of people for reminders, renewals or follow-ups.

Workflows: follow-ups over days and channels

Call, WhatsApp, email, wait and have an agent do a task, step by step for each person.

Triggers: jobs the agent does by itself

Have the agent run a task on a schedule, every few minutes, or when another system calls its URL.

Conversations and insights

Read every call and chat with its transcript, the webhooks called, sentiment and outcome.

Inbox: take over a chat

Answer a live WhatsApp or website chat yourself, then hand it back to the agent.

Approvals

Say yes or no to actions that need a person first, like refunds or cancellations.

Users

Everyone who has called or messaged your agents, and their history.

Tests and Compare

Save scenarios that check the agent still answers well, and compare prompts and models before switching.

Agent analytics

How many conversations, how long, how they ended, where they came from and what callers thought.

Improvements: learn from conversations that went badly

The agent reads its own difficult conversations and suggests changes to its prompt. You test and approve each one.

A/B tests on real conversations

Try a different prompt, first message, model or voice on part of your real conversations, then keep the better one.

API keys and the voice API

Create keys for the /v1 API: text to speech, speech to text and agents, with JavaScript and Python SDKs.

Webhooks: events on your server

Get a signed POST when a conversation starts, new messages arrive, or credits run low.

Integrations, AI model keys and MCP servers

Connect apps, bring your own AI provider key, and give agents tools from any MCP server.

Credits, costs and spending limits

How credits work, what each agent spends, cheaper models to try and monthly limits.

Team and settings

Your profile and sign-in, two-factor, data retention, your team and its activity log.

Invite & earn

Share your link: when someone signs up and confirms, you both get free credits.